Shipping policy

Shipping Policy

Order Processing & Shipping Times

• Orders are typically processed within 2-5 business days (excluding weekends and holidays).
• Once shipped, delivery times vary based on your location and the selected shipping method.
• We are not responsible for delays caused by carriers, customs, or other unforeseen circumstances.

Shipping Rates & Delivery Estimates

• Shipping rates are calculated at checkout based on the weight, size, and destination of your order.
• Estimated delivery times will be provided at checkout but are not guaranteed.

Order Tracking

• Once your order ships, you will receive a confirmation email with tracking information.
• Please allow up to 48 hours for tracking updates to appear in the system.

Lost, Stolen, or Damaged Packages

• We are not responsible for lost, stolen, or damaged packages once they leave our facility.
• If your package is lost or stolen, please contact the shipping carrier directly to file a claim.
• If your package arrives damaged, please contact us at tairaxdelgado@gmail.com within 48 hours of delivery with photos of the damage so we can assist you in resolving the issue.

Incorrect Shipping Information

• Please double-check your shipping address before completing your order.
• If an order is returned due to an incorrect address, the buyer is responsible for additional shipping costs to resend the package.

If you have any questions about your order, feel free to contact us at tairaxdelgado@gmail.com.